Frequently Asked Questions

Everything you need to know about shopping with Sadlers.

What are your standard shipping times?

We typically process orders within 1-2 business days. Standard shipping generally takes 3-7 business days depending on your location within the continental United States.

What is the Sadlers return policy?

We offer a 30-day return policy for all unused and unopened items. Simply contact our support team to initiate a return and receive a prepaid shipping label.

How can I track my order?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options including PayPal, Apple Pay, and Google Pay.

Do you offer international shipping?

Currently, Sadlers ships to addresses within the United States and Canada. We are working on expanding our logistics to reach more international destinations soon.

How can I contact customer support if I have a problem?

Our customer service team is available Monday through Friday, 9 AM to 5 PM EST. You can reach us via the 'Contact Us' form on our website or by emailing [email protected].